Refund policy

Return & Exchange Policy

At BURFRI, we want you to be completely satisfied with your purchase. Since we print each item on demand, we can only accept returns in the following circumstances:

Eligibility for Returns

We only accept returns for items that are:

  • Damaged during shipping

  • Incorrect due to a mistake on our part (e.g., wrong design, incorrect printing, or color issues)

If your order meets one of these criteria, please contact us within 7 days of receiving your item.

How to Request a Return

  1. Contact Us: Please reach out to us at experience@burfri.com with your order number and clear photos of the damaged or incorrect item.

  2. Approval Process: Once we review your claim, we will inform you if your return is eligible.

  3. Return Shipping: If your return is approved due to damage or error, we will cover the return shipping costs.

Refunds & Replacements

  • If your return is approved, we will either issue a full refund or send you a replacement item, depending on your preference and availability of stock.

  • Refunds will be processed to your original payment method.

  • Shipping fees are non-refundable, except in cases of damaged or incorrect items.

Non-returnable Items

We do not accept returns for:

  • Items that are not defective or incorrect (e.g., if you change your mind)

  • Customized items that are personalized in any way

We ensure all products are checked before shipping, but in the case of an issue, we’ll do our best to resolve it.

Thank you for choosing BURFRI. We appreciate your support and strive to provide the best possible experience for our customers.

BURFRI™

NZBN: 9429052838361

experience@burfri.com